Wondering how to automate your back office business process? Want to know how can intelligent process automation help in the business process transformation? You have landed at the right place!
Gone are the days when the definition of automation was confined to automated robots operating in a factory doing the work without human intervention. The concept has evolved wherein business processes rely on a wide range of technologies and intelligent process automation that replace human efforts and actions to produce real-time results in a lesser time-span!
Automation system
Roots of automation can be traced back to the manufacturing sector, but interestingly, it has now left industries and is growing its roots in the markets across the world, marking its presence in multitude of fields present all around us.
The automation system today is linked directly to the development of the communications network and the internet with various generations of communication protocols that have evolved from 2G, 3G to 4G. The latest edition being 5G. While mechanical automation is a reality even now, the pace of automation that communication protocols are driving is massive through Internet of Things (IoT).
As we move ahead in time, the automation story would spread beyond the industrial automation arena. Today, we expect automation in the smallest of services and products and automation is now becoming more and more intelligent, being built on the backbone of the internet and high-speed communications & wireless protocols networks.
The next threshold for Business Process Automation is already on the horizon in the form of Artificial Intelligence (AI). Industrial automation created the ecosystem for the maturity of Big Data and Analytics, which has become the source to develop standalone and functional AI. We are already testing various improvements in AI specific to various needs and industries and have found them to be satisfactorily effective. The next phase is to make it all commercially viable, such that it is easier for companies to use AI as an effective replacement to human intervention.
Business Process Automation
The process of technology-enabled automation of complicated business operations is known as business process automation, also familiarized as business automation or digital transformation. It has the ability to simplify a business, achieve digital transformation, enhance service quality, improve service delivery, and save expenses.
What is Intelligent Process Automation?
A set of technologies that work together to automate more comprehensive, end-to-end business processes. It’s the progression from simple, rules-based task automation to the management and automation of complete business processes made up of several activities.
Intelligent Process Automation (IPA) is the use of RPA and various Artificial Intelligence (AI) technologies to automate bigger decision-based business processes that previously required human intervention and execution.
How to use Intelligent Process Automation for Transforming your Business Process?
Now the question arises, how to automate your business process for back-end operations. Well, integrating intelligent process automation to the running business process is what will scale the operations better. Enlisted below are the steps that must be adhered to ensure business process transformation via digital business automation:
- Identify repetitive tasks to automate
- Establish business goals
- Choose the suitable workflow automation software
- Prepare the management workforce
- Monitor and track the performance
Key Benefits of Intelligent Process Automation (IPA)
- Improved operational efficiency & Eliminates human errors
Increased efficiency by reducing the number of errors that may occur during the process. BPA software does not sleep or go on vacation. A single RPA robot, for example, is equivalent to two to five full-time employees or more. Instead of replacing personnel, intelligent process automation requires that they be trained to operate the system. As a result, both people and machines are required. Furthermore, the elimination of routine chores encourages creativity.
- Reduced costs
Errors can be reduced by switching from manual to automated business operations. There will be no need to waste time or money resolving difficulties this way. The fact that organisations that automated their processes reduced overall costs by 10% and raised overall profits by 8% demonstrates the lowering of operational costs.
- Improved productivity
Reduced work completion time, resulting in increased production. As a result, routine task productivity is increased, more customers are served in a shorter period of time, and personnel are involved in more sophisticated and revenue-generating duties.
- Customer Satisfaction
Exceptional user experience is achieved by accurate and consistent products and services, which leads to customer satisfaction. Customers will know that jobs will be completed correctly, which enhances dependability.
With a view to perform intelligent process automation for business process transformation, it is imperative to visualize what will be the impact on customer experience CX. After all, the complete focus revolves around customer satisfaction, mentioning of which, let’s throw some light upon what is CX automation and its impact.
How Customer Experience Automation can lead to Improved CX
Customer experience automation (CX automation) employs technology and systems to improve aspects of customer service, such as response times, efficiency, and the introduction of value-added services. It may be used at any point in the customer journey to raise engagement, increase retention, and improve the entire customer experience.
The pie-charts clearly define that there are two main areas where Artificial Intelligence (AI) and Machine Learning (ML), will impact CX:
- Enabling customer self-service
- Gaining actionable customer insights
Another term that is closely associated with intelligent process automation vertical is Robotic Process Automation (RPA).
Robotic Process Automation (RPA)
In order to put a halt to repetitive chores and make digital transformation a reality, you will have to look forward to automation software. When we look at automation anywhere today, we readily witness that Robotic Process Automation (RPA) is integrated in different spheres such as:
- marketing automation
- e-commerce
- home automation
- logistics
- financial services automation
- work-flow management automation
To optimize organizational processes and cut costs, more CIOs are turning to robotic process automation (RPA), an emerging technological discipline. Businesses may utilize RPA to automate routine rule-based business operations, freeing up employees to focus on higher-value tasks like serving customers. Others regard RPA as a stopgap on the way to Intelligent Process Automation (IPA), which uses Machine Learning (ML) and Artificial Intelligence (AI) capabilities to make predictions about future outputs.
If you are keen to explore intelligent business automation strategies to fulfill your digital transformation business objectives, we recommend you to leverage world’s best Intelligent Automation Process services. Drop in your queries, seek responses to digitally transform your businesses through intelligent process automation journey!