As a courier service in the Philippines, your goal must be aligned with the demands of your target customers. Not all courier services make use of the same delivery transportation methods and documentation process, as well as other relevant warehouse operations. With this, you must take a closer look at your shipping business rather than comparing your services with other companies.
Utilize Advanced Technology for Tracking
Prevent wasting hours finding certain parcels or items through a manual search process. Scanning devices remain a suitable technology to utilize for locating items quicker. Technology tremendously improves the business shipping process by automating searches. Barcode scanners and wireless devices are reliable equipment that saves time and reduces any risk of human error. This not only saves money but also resources like manpower and time. Scanning devices simplify inventory tracking of items received, delivered, and returned. These scanning devices provide greater visibility over operations carried out in your warehouse.
Enhance Communication with the Warehouse
- Equip your employees with phones and radios
Mobile devices like cellular phones and radios are efficient forms of communication. They are essential for warehouse employees that serve as connections to managers. This is a reliable attempt to streamline communications as a team and individually. Between cellular phones and radios, the latter serves a better connection as there is no need for cellular connection. In emergency situations, the press of a button can immediately call for backup and receive a fast response or back up.
- Employ cloud-driven software
Clipboards are traditional forms of inventory for performing warehouse rounds. With that, keep track of inventory with cloud-based software that allows real-time access to information and data. EPOS or electronic point of sale are the best systems for accepting orders, surveying stock levels, sending reminders for shipping, and tracking data of sales.
- Use wearable GPS devices
As the name of the device suggests, this wearable GPS equipment is worn at the waist or anywhere attached to the body to locate employees on-demand. This allows managers to delegate tasks between employees depending on their proximity to the area.
Choose a Reliable Courier Service
Many customers find it difficult when choosing a courier service that they can rely on. To recap your knowledge, here are a couple of factors customers consider in choosing the most appropriate courier services fit for their needs.
- Speed of delivery
When it comes to choosing the right courier, one of the top factors to consider is the courier’s speed of delivery. Customers would want the service provider to pick up and deliver packages almost instantaneously. The general protocol for delivering items remains dependent on the type of delivery vehicle being used. For large trucks, deliveries must remain within the area while motorcycles are used for sending packages to different locations.
- Security of item packages
Courier services are held accountable for damaged and lost packages under certain circumstances. With that, search for ones that maintain a set of established rules in delivery. The safety and security of your packages are part of a courier’s core services aside from merely getting an item from one point to another.
- Affordable rates
Rates depend on the weight of the package, the distance of pick up to drop off, as well as customer particulars and requests. Find the best mailing service rates but never sacrifice the safety of your package as well as the timeliness of your delivery service.
- Timeliness of delivery
Efficient courier service providers focus mainly on three things: speed, safety, and timeliness. With one being absent, customers can just nullify them from the list of courier options. One of the few things customers typically ask a courier service provider is up to what extent they are willing to render to customers. If they were asked to pick up a package and deliver it at a certain time of the day. In this case, it is up to the customer to request delivery services ahead of time to avoid any conflict.
Keep Your Customers Posted at All Times
Time seems to pass by quickly for a customer waiting for a package to arrive. Keeping customers updated regarding the status of their package is a way to let them know that you are on it. With the advancement in technology that we experience today, it becomes mandatory to be up to date. By sending unique tracking reference codes to customers, you are enhancing their experiences which drives them to avail more of your services in the future.
Ensure a Streamlined Documentation Process
Optimize your documentation process to provide enhanced services to your customers as well as simplify the task of your employees. A streamlined documentation process overcomes issues of misplaced information as well as cases of human errors. Moreover, instead of putting data on traditional clipboards and paper, it is best to employ advanced digital copies of checklists for better and real-time viewing.
Key Takeaway
Apart from knowing the factors customers consider in searching for a reliable courier service in the Philippines to enable you to align your core processes, you must also learn how to make your warehouse operations efficient and on point. Any process that disables you from providing services to your customers should be reevaluated and reconsidered.